From Enquiry to Your Door
Importing from a new supplier shouldn't feel like a leap of faith. Here is exactly what happens at every stage of your order — what you do, what we do, and how long each step takes.
The Ordering Process
Submit Your Enquiry
Fill the quote form with product, grade, quantity and destination port — or message us directly on WhatsApp. The more detail you give (intended application, target spec, packaging preference, Incoterm), the more precise your first quote will be.
Receive a Detailed Quote
Within 24 hours our export manager sends a complete quotation: FOB/CIF/DDP pricing for your port, a Certificate of Analysis from a recent batch, the technical spec sheet, packaging options and confirmed lead time. Ask questions — comparing us against your current supplier is exactly what this stage is for.
Confirm Your Order
Approve the Proforma Invoice, choose your packaging and arrange payment. New buyers: 50% advance T/T, balance before dispatch. Established buyers: 30% advance, 70% against BL copy. We also accept LC at sight; PayPal for small orders under USD 500. Many buyers start with a paid 100–500 g sample first — its cost is credited to your first bulk invoice.
Production & Quality Control
Your batch is produced, lab-tested against the agreed specification and packed — 25 kg bags, 50 kg drums or your private label. Before anything leaves the facility you receive QC photos of the finished, packed goods plus the final batch COA for approval.
Shipping, Documents & Tracking
We book the vessel, complete customs formalities and email your full document set: commercial invoice, packing list, bill of lading, certificate of origin, phytosanitary certificate and any compliance letters (E904, REACH). A tracking link follows your container until it lands.
Incoterms, Explained Simply
Free On Board — Kolkata / Mumbai
We deliver goods loaded on the vessel at the Indian port. You arrange and pay for sea freight and insurance. Best if you have your own freight forwarder.
Cost & Freight — Your Port
We pay the sea freight to your destination port; insurance is on your side. A middle option for buyers with their own cargo cover.
Cost, Insurance & Freight
We handle freight and insurance to your port. The easiest way for first-time buyers to compare true landed costs — and our recommendation for a first order.
Delivered Duty Paid — Your Door
We handle everything including destination customs and duties, delivering to your warehouse. Maximum convenience, available on established trade lanes.
| Stage | Typical Duration | Notes |
|---|---|---|
| Quotation | Within 24 hours | Includes COA, spec sheet, lead time |
| Production & packing | 5–7 working days | From payment confirmation |
| Sea freight | 18–35 days | Depends on destination port |
| Air freight | 3–7 days | For urgent smaller orders |
| Sample dispatch | 2–3 days by courier | 100–500 g, cost credited on bulk order |
First time importing from India?
We walk first-time buyers through the whole process — HS codes, import duty estimates for your country, document requirements at your customs. Tell us your destination in the enquiry and we'll include an import checklist with your quote.
Ready to Start Step One?
Send your requirements now — product, quantity, destination — and have a complete quotation with documentation in your inbox within 24 hours.